About These Terms

These Terms of Service govern the professional relationship between you (the client) and Aseya Lukina (the practitioner), an independent therapist offering virtual sessions globally. These terms apply to all prospective and current clients, regardless of location, and should be read alongside my Privacy Policy.

Nature of Services

I offer EMDR therapy, trauma-informed sessions, and specialized support for letting go of past traumas to prevent them from repeating in relationships. Sessions are delivered online via secure video platforms.

Important Disclaimer: These services do not constitute a substitute for emergency mental health care, psychiatric services, or crisis intervention. If you are experiencing a psychiatric emergency, please contact your local emergency services immediately.

Eligibility & Geographical Scope

By engaging my services, you confirm that you are at least 18 years of age and are not currently in a psychiatric crisis. While I work with clients worldwide, including those in the United States, it is your responsibility to ensure that receiving online therapy does not violate the regulations of your specific jurisdiction or state of residence.

Session Packages & Fees

The following fees are stated in USD:

Package Validity: To ensure the consistency of your therapeutic journey, all session packages remain valid for 12 months from the date of purchase. Sessions not used within this period are forfeited.

Cancellations & Rescheduling

I require at least 24 hours' notice for any cancellation or reschedule request.

• With 24+ Hours Notice: No fee; the session will be rescheduled.
• Late Cancellations & No-Shows: Sessions cancelled with less than 24 hours' notice, or missed entirely, will be counted as used and deducted from your package.

Refund Policy

Because session packages represent a reserved commitment of professional time and resources, refunds are handled as follows:

• Before any sessions have taken place: A full refund is available if requested within 48 hours of purchase. After 48 hours, a refund may be offered at my discretion, minus an administrative fee.
• Once a package has commenced: No partial refunds are available. Once the first session of a package has been held, all remaining sessions in that package are non-refundable.
• Used Sessions: Completed sessions are non-refundable.

Client Responsibilities

You agree to attend sessions from a private, quiet location with a stable internet connection and a functioning camera/microphone. You also agree to provide accurate emergency contact information and to attend sessions only when sober and not under the influence of non-prescribed substances.

Communication Between Sessions

My primary mode of communication for administrative matters is email at [email protected].

Alternative Channels: Upon request, I can also communicate via WhatsApp, Facebook Messenger, or Telegram. Please note that while these platforms are convenient, email remains the most formal channel for record-keeping. I aim to respond to all non-urgent messages within 2–3 business days.

Confidentiality

Everything shared within our sessions is held in strict confidence, with the exception of legal requirements involving the risk of harm to yourself or others. I do not record sessions without your explicit, prior written consent.

Limitation of Liability

Therapy involves inherent emotional risks and uncertainty; specific outcomes cannot be guaranteed. My liability is limited to the fees paid for services in your current package, to the extent permitted by law.

Scope of Practice & Services

I am a psychologist specializing in trauma-informed therapy, specifically helping individuals let go of past traumas to prevent their repetition in current relationships. My practice utilizes several modalities, including:

• EMDR (Eye Movement Desensitization and Reprocessing)
• Somatic Awareness and Nervous System Regulation

These sessions are conducted exclusively online via secure video platforms. While online therapy is highly effective, it requires a stable internet connection and a private, quiet space on your end to ensure the depth and safety of the work.

The Therapeutic Process

Therapy is a collaborative process. While I provide the tools and framework for healing, your active participation and readiness are essential for progress.

• Risks: Working through trauma can sometimes bring up difficult emotions or physical sensations. This is a normal part of the healing process, and we will work together to ensure you have the resources to manage these experiences.
• Outcomes: While many clients experience significant relief and breakthrough, therapy involves inherent uncertainty, and specific outcomes cannot be guaranteed.

Professional Fees & Packages

The fees for my services are as follows:

Package Terms:

• Validity: All session packages remain valid for 12 months from the date of purchase. Sessions not used within this 12-month window will be forfeited.
• Refund Policy: If you purchase a package and choose to discontinue therapy after the work has begun, no partial refunds are available. Once the first session of a package has been held, the remaining sessions are non-refundable.

Cancellations & Rescheduling

Because I reserve a specific time for our work together, I require at least 24 hours' notice for any cancellations or requests to reschedule.

• Sessions cancelled or rescheduled with less than 24 hours' notice will be charged at the full session rate or deducted from your existing package.
• Exceptions are made only for genuine, unforeseen emergencies.

Communication & Technology

• Primary Communication: Email is my primary method for scheduling and administrative tasks.
• Secondary Channels: At your request, we can use WhatsApp, Telegram, or Facebook Messenger for brief administrative check-ins.
• Emergencies: I am not a crisis or emergency service. If you are in immediate distress or experiencing a psychiatric emergency, please contact your local emergency services or a crisis hotline immediately.

Confidentiality & Privacy

The information shared in our sessions is strictly confidential. I do not record sessions without your explicit, prior consent, and I expect the same from you.

Limits to Confidentiality: By law and ethical code, I am required to break confidentiality if:

• I have reason to suspect the abuse or neglect of a child, elder, or dependent adult.
• I believe you are in imminent danger of harming yourself or another person.
• I am issued a valid court order for records.

Telehealth Requirements

To engage in online therapy, you agree to:

• Be located in a private, secure space during sessions.
• Ensure your technology (camera, microphone, and internet) is functioning prior to the start time.
• Provide an emergency contact person located in your current geographical area.