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EMDR Therapy/ Privacy Policy

Privacy Policy

Last updated: April 6, 2026. Your privacy is sacred to us.

1. Introduction

Aseya Lukina ("we," "our," or "the Practice") is committed to protecting the privacy and confidentiality of all individuals who visit our website or seek our therapeutic services. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and general data protection best practices.

By using this website, you agree to the collection and use of information in accordance with this policy. If you do not agree to this policy, please do not use this website.

2. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, city/state provided through our contact form.
  • Health-Related Information: Any health or therapy-related information you voluntarily share through contact forms, the EMDR assessment tool, or direct communications.
  • Technical Information: IP address, browser type, pages visited, time on site, and referral source — collected automatically via standard web server logs.
  • Assessment Data: Responses to our EMDR readiness assessment. This data is processed locally in your browser and is NOT transmitted to or stored by our servers.

3. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your consultation requests and inquiries
  • To schedule and manage therapy appointments
  • To provide ongoing therapeutic services
  • To send relevant information about our services (only with your explicit consent)
  • To improve our website and user experience
  • To comply with legal and regulatory obligations

We will NEVER sell, rent, or trade your personal information to third parties for marketing purposes.

4. HIPAA Compliance

As a mental health practice, we are bound by HIPAA regulations governing the privacy and security of Protected Health Information (PHI). We maintain strict safeguards including:

  • All client communications through telehealth platforms use HIPAA-compliant, end-to-end encrypted software
  • Electronic health records are stored in HIPAA-compliant systems with role-based access controls
  • Staff are trained on HIPAA privacy and security requirements
  • We maintain a signed Business Associate Agreement (BAA) with all third-party service providers who may access PHI
  • Breach notification procedures are in place as required by the HIPAA Breach Notification Rule

5. Cookies and Tracking

This website uses minimal cookies necessary for basic functionality. We do not use third-party advertising cookies or behavioral tracking. You can control cookie preferences through your browser settings.

6. Third-Party Services

We may use the following third-party services which have their own privacy policies:

  • Video telehealth platform (HIPAA-compliant)
  • Email service provider (for non-PHI communications only)
  • Website hosting provider

7. Data Retention

We retain client records in accordance with state licensing board requirements and applicable law — generally a minimum of 7 years for adult clients and until age 25 for minor clients. Non-client website visitor data is retained for a maximum of 12 months.

8. Your Rights

You have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Request an accounting of disclosures of your PHI
  • File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

9. Children's Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Therapy services for minors are provided in accordance with state laws regarding minors' consent to mental health treatment.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our contact page. For HIPAA-related complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.